Due to the storm, we are experiencing intermittent connectivity with our phone system. Our Champions, UnitedSavers, Sam Houston, the Coppperfield Lobby and Spring Branch locations are closed. We'll continue to post updates as they're available Online Banking

Fraud Dispute

If you feel that fraud has occurred on your debit or credit card, you may file a dispute by completing the steps below:

Block the Card

Call 1.833.852.1354. or visit any branch location

Obtain a New Card

- Visit a traditional branch for an instant issued card or
- Order a new card to be mailed to you at any branch or
- Contact the Call Center at 281.856.5300

Verify the fraudulent transaction has posted to your account.

 

File a Dispute with our Claims Department - Steps here

 

Monitor your account to ensure no further fraud occurs

 

Enroll in a Fraud Monitoring program.

Download and enroll in Card Manager. 

Enroll in Free NortonLifeLock protection for your FCCU Credit Card(s) here. 
Tips for Preventing Fraud

• Review receipts before you sign
• Monitor your statements
• Keep copies of receipts for your records
• Be aware of your surroundings
• Guard your PIN from fraudster “shoulder surfing”
• Report missing cards immediately
• Don’t reveal personal or financial information in an email, text or over the phone

We use cookies to give you the best possible online experience. By clicking the I ACCEPT button or continuing to use our website, you are consenting to our Cookie Policies.