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NortonLifeLOCK Coverage
With your FCCU Rewards Card, your card gives you FREE access to ID Navigator Powered by NortonLifeLock.
Coverage includes:
- Digital Dashboard - view alerts, account management, and case remediation and management.
- Lost Wallet Assistance – a checklist of tasks to complete when you lose a wallet with assistance from a Support Agent to discuss and review the resources available.
- Dark Web Monitoring - notifications when certain personal information is identified.
How do I dispute an unauthorized or fraudulent charge on my card?
How do I dispute an unauthorized or fraudulent charge on my card?
You may contact our Claims department at 1.833.852.1354 to file your claim.
How can I change the PIN on my card?
How can I change the PIN on my card?
You may change your PIN within our supplemental app FCCU Card Manager. Download the app from the Apple or Google play store and register your debit and credit cards. Make sure the app is showing your debit card and select Manage Card > Manage PIN. Enter your current PIN and then choose your new PIN. Click Continue when you are done and your new PIN will take effect immediately.
Or, you may call 1.833.852.1354. Enter your card number and when prompted and choose option #2 to change your PIN.
If you don’t know your current PIN, you will need to stop by any location of FCCU and we will assist you in repining the card.
How to report lost or stolen card?
How to report lost or stolen card?
You may call 1-833-852-1354 to have your card blocked immediately. If you prefer- you may also call the credit union directly and choose the prompt to report a lost or stolen card. You will be transferred to our card processing center that can assist you with this important step. You may then contact our Call Center during regular business hours to request a replacement by mail or you may visit a free standing location (not in Kroger or HEB) for an instant issue card.